Terms of Service

Welcome to our site! Thank you for trusting us with your purchase!
Please read this document carefully before finalizing your order, because by finalizing your order, you accept the content of these GTC!

Please note that we cannot guarantee the actual stock of the products presented in the online store, as sales are continuous in our store. Thank you for your understanding!

If you have any questions about these General Terms and Conditions, the use of the website, the individual products, the purchase process, or if you would like to discuss your individual needs with us, please contact our staff at the contact details provided!

Imprint: data of the service provider/seller/

 

Name: Forever Hands Limited Liability Company

Headquarters: Hosszú utca 38, 6000 Kecskemét.

Company registration number: 03-09-103839

Tax number: 29191596-2-03

Shop, collection point address: Hosszú utca 38, 6000 Kecskemét.

Website: www.foreverhands.hu

Phone number: +36 20/447 7800, +36 76/417 412 during business hours

Applicable legislation

The Contract is governed by the provisions of Hungarian law, and in particular the following legislation applies: 1997. annual CLV. Act on consumer protection

CVIII of 2001 Act on certain issues of electronic commercial services and services related to the information society

Act V of 2013 on the Civil Code

151/2003. (IX.22.) government decree on the mandatory warranty for consumer durables

45/2014. (II.26.) government decree on the detailed rules of contracts between the consumer and the business

19/2014. (IV.29.) NGM decree on the procedural rules for managing warranty and guarantee claims for things sold under the contract between a consumer and a business 1997. year LXXVI law on copyright

CXX of 2011 Act on the right to self-determination of information and freedom of information

REGULATION (EU) 2018/302 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (February 28, 2018) on action against unjustified territory-based content restrictions and other forms of discrimination based on the customer's nationality, place of residence or establishment within the internal market, and 2006/ 2004/EC and Regulation (EU) 2017/2394, and amending Directive 2009/22/EC

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL (April 27, 2016) on the protection of natural persons with regard to the processing of personal data and on the free flow of such data, and on the repeal of Regulation 95/46/EC (general data protection regulation)

Scope and acceptance of the General Terms and Conditions

The content of the contract between us is determined - in addition to the provisions of the relevant binding legislation - by these General Terms and Conditions (hereinafter: GTC). Accordingly, these Terms and Conditions contain the rights and obligations of you and us, the conditions for the conclusion of the contract, the performance deadlines, the delivery and payment conditions, the liability rules, and the conditions for exercising the right of withdrawal.

Before finalizing your order, you must familiarize yourself with the provisions of these GTC. By purchasing through our online store, you accept the provisions of these Terms and Conditions, and the Terms and Conditions are fully part of the contract between you and the Seller.

Prices

Prices are in EUR and include VAT. The prices are informative. We reserve the right to change prices. Price changes do not apply to already concluded contracts.

Complaint handling and legal enforcement options

The consumer can submit consumer objections related to the product or the Seller's activities at the following contact details:

Customer service office location: Hosszú utca 38, 6000 Kecskemét.
Customer service opening hours:
Mon-Fri: 9am-5pm

The aim of our store is to fulfill all orders in good quality, with the complete satisfaction of the customer. If the User still has any complaints regarding the contract or its performance, he can communicate his complaint to the above telephone number, e-mail address, or by letter.
The service provider examines the verbal complaint immediately and remedies it as necessary. If the customer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider will immediately record the complaint and its position on it, and hand over a copy of it to the customer.
The Service will respond to the written complaint in writing within 30 days. He gives reasons for his position rejecting the complaint. The record of the complaint and a copy of the response will be kept by the Service Provider for five years and presented to the inspection authorities upon their request.

 

Online dispute resolution platform

The European Commission has created a website where consumers can register, so they have the opportunity to settle their legal disputes related to online purchases by filling out an application, avoiding court proceedings. In this way, consumers can assert their rights without, for example, distance preventing them from doing so.

If you want to make a complaint about a product or service you bought on the Internet, but you don't necessarily want to go to court, and you first tried to resolve it through one of the contacts found under Contacts but without success, you can use the online dispute resolution tool.

On the portal, you and the merchant against whom you have filed a complaint can jointly select the dispute resolution body you want to entrust with handling the complaint.

The online dispute resolution platform is available here: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=HU

What does the money-back guarantee mean and how can it be enforced?

If, within 14 days after receiving the product, you indicate by phone, email or in a message sent via the Contact page that you wish to use the right of withdrawal, I will refund the price of the ordered products and the cost of delivery.

Of course, the money-back guarantee (ie the right to cancel) has conditions:

You can only try the product to the extent that you could do it in a store, for example:
- you can unscrew the cap from a paint tube to determine whether the paint color is correct, but you can no longer squeeze the paint out of the tube, otherwise the right of withdrawal can no longer be exercised for the given product
- you can remove the metal lid of a foiled pencil set to check whether the contents of the set are complete, but you can no longer open the foil, otherwise the right of withdrawal is no longer valid for the given product
The right of withdrawal cannot be asserted for canvas cut from a roll based on an order.
After you have indicated that you wish to use the right of withdrawal, you must return the ordered product or products within 14 days. Due to the procedure, it is not possible to receive a package sent by cash on delivery. Refunds are only possible after the goods have been returned.

Completion date

Regarding the order, the general delivery deadline is a maximum of 30 days from the confirmation of the order. This delivery deadline is informative, deviations from it will be indicated by e-mail in all cases.

 

Range of products and services available for purchase

The displayed products can only be ordered online. The prices displayed for the products are in HUF and include the statutory VAT, but do not include the home delivery fee. No separate packaging costs will be charged.
In the webshop, the Service Provider displays the name and description of the product in detail, and displays photos of the products. The images displayed on the product data sheet may differ from the real ones and may be used as illustrations. We are not responsible for the difference between the image displayed in the webshop and the actual appearance of the product.
If a promotional price is introduced, the Service Provider will fully inform Users about the promotion and its exact duration.
If, despite all the care taken by the Service Provider, an incorrect price is displayed on the Web Store, especially with regard to the obviously incorrect, e.g. for a price of HUF "0" or HUF "1" that is significantly different from the well-known, generally accepted or estimated price of the product, or which may appear due to a system error, then the Service Provider is not obliged to deliver the product at the wrong price, but can offer delivery at the correct price, upon knowledge of which the Customer may abandon his intention to purchase.
In the case of an incorrect price, there is a striking disparity in value between the real and stated price of the product, which an average consumer needs to notice immediately. Based on Act V of 2013 on the Civil Code (Ptk.), the contract is created by the mutual and unanimous expression of the will of the parties. If the parties cannot agree on the contractual terms, i.e. there is no declaration expressing the will of the parties mutually and unanimously, in that case we cannot speak of a validly concluded contract from which rights and obligations arise. Based on this, an order confirmed at an incorrect/wrong price is considered a void contract.

Registration/Purchase

By purchasing/registering on the website, the user declares that he/she has read and accepts the terms of these Terms and Conditions and the Data Management Information published on the website, and consents to data management.
During the purchase/registration, the user is obliged to provide his own real data. In case of untrue data provided during the purchase/registration or related to another person, the resulting electronic contract is null and void. The Service Provider excludes its responsibility if the User uses its services on behalf of another person, with the data of another person.
The Service Provider shall not be held responsible for delivery delays or other problems or errors that can be traced back to wrongly and/or inaccurately provided data by the User.
The Service Provider shall not be held liable for damages resulting from the User forgetting his or her password, or if it becomes accessible to unauthorized persons for any reason not attributable to the Service Provider.

Information on the consumer's right of withdrawal

As a consumer, the Civil Code 8:1. According to § 1, point 3, only a natural person acting outside the scope of his profession, independent occupation or business activity is considered, so legal entities cannot use the right of withdrawal without justification!

45/2014. (II. 26.) According to § 20 of the Government Decree, you have the right to cancel without giving reasons. The consumer has the right of withdrawal

a) in the case of a contract for the sale of a product

aa) the product,

ab) when buying and selling several products, if each product is delivered at a different time, to the last delivered product,

it can be exercised within the deadline starting from the date of receipt by the consumer or a third party indicated by him, other than the carrier, which deadline is 14 days.

The provisions of this clause do not affect the consumer's right to exercise the right of withdrawal specified in this clause during the period between the date of conclusion of the contract and the day of receipt of the product.

If the consumer has made an offer to conclude the contract, the consumer has the right to withdraw the offer before the conclusion of the contract, which terminates the binding nature of the offer covering the conclusion of the contract.

 

Declaration of withdrawal, exercise of the consumer's right of withdrawal or termination

45/2014, the consumer (II. 26.) You can exercise your right guaranteed in § 20 of the Government Decree by using a clear declaration to that effect.

Validity of the consumer's declaration of withdrawal

The right of withdrawal shall be deemed to have been asserted within the deadline if the consumer sends his statement within the deadline. The deadline is 14 days.

The consumer bears the burden of proving that he exercised his right of withdrawal in accordance with this provision.

The Seller is obliged to confirm the consumer's declaration of withdrawal on an electronic data medium immediately after its arrival, if it also provides the consumer with the exercise of the right of withdrawal on its website.

Obligations of the Seller in case of cancellation by the consumer

 

The Seller's obligation to refund

If the consumer is the 45/2014. (II. 26.) withdraws from the contract in accordance with § 22 of the Government Decree, the Seller shall refund the full amount paid by the consumer as compensation, including the costs incurred in connection with the performance, such as the delivery fee, no later than fourteen days after becoming aware of the withdrawal too. Please note that this provision does not apply to additional costs caused by choosing a mode of transport other than the least expensive standard mode of transport.

Method of the Seller's refund obligation

45/2014. (II. 26.) In case of withdrawal or termination in accordance with § 22 of the Government Decree, the Seller will refund the amount due to the consumer in the same way as the payment method used by the consumer. Based on the express consent of the consumer, the Seller may use another payment method for the refund, but the consumer may not be charged any additional fees as a result. The Seller is not responsible for delays due to a wrongly and/or inaccurately provided bank account number or postal address by the Consumer.

Copyrights

LXXVI of 1999 on copyright. Act (hereinafter: Szt.) § 1 (1), the website is considered a copyrighted work, so all parts of it are protected by copyright. The Szt. Based on Section 16 (1), the unauthorized use of graphic and software solutions and computer programs on the website, as well as the use of any application that can be used to modify the website or any part of it, is prohibited. Any material from the website and the website's database may be taken, even with the written consent of the right holder, only by referring to the website and indicating the source.

Partial invalidity, code of conduct

If any point of the General Terms and Conditions is legally incomplete or invalid, the other points of the contract will remain in force and the provisions of the relevant legislation will apply instead of the invalid or incorrect part.

The Seller does not have a code of conduct included in the Act on the Prohibition of Unfair Trade Practices against Consumers.

Accessories warranty

1. In what cases can the User exercise his accessory warranty right?
In the event of defective performance by the Service Provider, the User may assert a warranty claim against the Service Provider in accordance with the rules of the Civil Code.

2. What rights does the User have based on his accessory warranty claim?
The User may - at his or her choice - make use of the following accessory warranty claims: he or she may request repair or replacement, unless the fulfillment of the claim chosen by the User is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of other demands. If you did not or could not ask for the repair or replacement, you can request a proportional reduction of the compensation, or the user can repair the defect at the company's expense, or have it repaired by someone else, or - as a last resort - withdraw from the contract. You can switch from your chosen accessory warranty right to another one, but the cost of the switch is borne by the User, unless it was justified or the company provided a reason for it.

3. What is the time limit for the User to assert his accessory warranty claim?
The user is obliged to report the error immediately after its discovery, but no later than within two months from the discovery of the error. At the same time, we would like to draw your attention to the fact that you can no longer assert your accessory warranty rights beyond the two-year limitation period from the completion of the contract.

4. Against whom can you enforce your accessory warranty claim?
The User can enforce his accessories warranty claim against the Service Provider.

5. What other conditions are there for asserting your accessory warranty rights?
Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim beyond the notification of the defect, if the User proves that the product or service was provided by the company operating the webshop. However, after six months from the date of completion, mprice The User is obliged to prove that the error recognized by the User was already present at the time of performance.

 

Product warranty

6. In what cases can the User exercise his product warranty right?
In the event of a defect in a movable thing (product), the User may assert a warranty claim for accessories or a product warranty, according to his choice.

7. What rights does the User have based on his product warranty claim?
As a product warranty claim, the User may only request the repair or replacement of the defective product.

8. In what case is the product considered defective?
The product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the properties described by the manufacturer.

9. In what time frame can the User assert his product warranty claim?
The User may assert a product warranty claim within two years of the product being placed on the market by the manufacturer. After this deadline, you will lose this right.

10. Against whom and under what other conditions can you enforce your product warranty claim?
You may only exercise your product warranty claim against the manufacturer or distributor of the movable item. The User must prove the defect of the product in the event of a product warranty claim.

11. In what cases is the manufacturer (distributor) exempt from product warranty obligations?
The manufacturer (distributor) is only released from its product warranty obligation if it can prove that:
– the product was not manufactured or marketed as part of its business activities, or
- the defect was not recognizable according to the state of science and technology at the time of placing it on the market or
- the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient for the manufacturer (distributor) to prove one reason for exemption.

Please note that due to the same defect, you cannot assert an accessory warranty claim and a product warranty claim at the same time, parallel to each other. However, if your product warranty claim is successfully asserted, you can assert your accessory warranty claim for the replaced product or repaired part against the manufacturer.

Operator, storage:

www.shopify.com

Transport:

Activity provided by data processor: Delivery of products, transport
Name and contact information of the data processor:
GLS General Logistics Systems Hungary Csomag-Logisztikai Kft.
2351 Lower German
GLS Europe u. 2.
Phone: +36 29 886 662
Fax: +36 29 886 671
www.gls-group.eu
www.päkk.hu
The fact of the data management, the scope of the managed data: Delivery name, delivery address, telephone number, e-mail address.
Scope of stakeholders: All stakeholders requesting home delivery.
Purpose of data management: Delivery of the ordered product to your home.
Duration of data management, deadline for data deletion: It lasts until the home delivery is completed.
Legal basis for data processing: User's consent, Article 6 (1) point a), Infotv. Paragraph (1) of § 5.

Management of cookies:

 

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What are cookies?

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There are two types of cookies:

Primary cookies are created by the websites you visit. The website is displayed in the address bar.

Third-party cookies are created by other websites. These websites own some of the content (such as advertisements or images) displayed on the website you visit.

Additional cookie information: https://policies.google.com/technologies/cookies?hl=hu

Cookies typical for online stores are the so-called "cookie used for a password-protected session", "cookies required for the shopping cart" and "security cookies", the use of which does not require prior consent from the data subjects.
The fact of the data management, the scope of the managed data: Unique identification number, dates, times
Scope of stakeholders: All stakeholders visiting the website.
Purpose of data management: Identification of users, registration of the "shopping basket" and tracking of visitors.
The person of the possible data controllers entitled to access the data: The data controller does not manage personal data through the use of cookies.
Description of data processing rights of data subjects: The data subject has the option to delete cookies in the Tools/Settings menu of browsers, usually under the settings of the Data Protection menu item.
Legal basis for data management: Consent from the data subject is not required if the sole purpose of using cookies is the transmission of information via an electronic communication network or if the service provider absolutely needs it to provide a service related to the information society specifically requested by the subscriber or user.
Our site uses the data only and exclusively for processing the order and for delivery and invoicing. We store the data for 5 years.
Session cookie: Thisk temporarily placed cookies that only work until the visitor enters the website (more precisely, until the browser is closed when the visitor enters the given website). Session cookies help the VELUX website "remember" what you selected on the previous page, so you don't have to enter the same information again.

Persistent Cookies: These are the cookies that remain on your online device even after you have left the given website, and by storing a randomly generated number, they help identify website visitors as unique users. How long it is stored on your online device depends on the type of cookie. The stored (tracking) cookies used on the website provide important traffic data about its use. Such data is, for example, the ratio of actual customers compared to visitors who leave the website before reaching the shopping cart. (Facebook, Google)